Museum access

Portsmouth Museum and Art Gallery has a lift to all galleries across its three floors.

There are wheelchairs available for visitors to use and disabled parking spaces available.

Induction loops for hearing impaired visitors are installed both at reception and the Victorian Parlour.

There are accessible toilets and baby change facilities on site.

Guide dogs, hearing dogs and assistance dogs wearing appropriate tabards are permitted in all galleries. Non-assistance dogs are not allowed in the building but can be walked on leads in the gardens.

Important information for visitors with mobility impairments

The first and second floors can be accessed by the lift. In the unlikely event of the museum being evacuated and the lift being unavailable, visitors would have to descend using staircases.

Due to fire and safety procedures, visitors with a mobility impairment who cannot use the staircases are limited to one visitor at any time on the first and second floors. To facilitate your visit we have an Evac+Chair as well as a trained member of staff available. The visitor should be able to transfer themselves, or with the help of a carer, to the Evac+Chair and not exceed 23 stone (146kg) in weight.

If you have a condition that might restrict your ability to use the stairs in an emergency please mention this in confidence to a member of staff at the reception desk at the start of your visit. Arrangements can then be put in place to ensure your speedy and safe evacuation should such an emergency occur.

We recommend that all visitors with mobility impairments contact the Museum on 023 9283 4779 in advance to avoid disappointment.